Terms and Conditions

Online shop Artem specializes in high-end art supplies and materials. By using our website and/or making a purchase, you employ our service and therefore agree to be bound by our Terms and Conditions.


“Chargeback” refers to the process of reversing a payment initiated by a consumer from their bank or credit card issuer who requests a refund or the reversal of a charge to reclaim the funds.

“Company/Us/We” refers to the business enterprise Artem, which operates as an online retailer offering high-end art supplies and materials.

“Content” refers to all forms of materials, including written texts, visual images, and any other relevant information prominently displayed on the website.

“Courier Services” refers to the entities or organizations responsible for transporting orders/purchases from the shipper to the consumer.

“Delivery” refers to the deed of sending the purchased item to the customer. Physical delivery entails the shipment of tangible commodities, while digital delivery occurs through online channels, such as downloading or online access.

“E-wallet” refers to a digital payment system that facilitates online purchases. E-wallets offer consumers the added benefit of storing their financial information.

“Intellectual property” refers to all of Artem’s assets, including written and visual content.

“Minor” refers to individuals who have not yet reached the legally defined age of majority. Per the COPPA, children under the age of 13 are regarded as minors, and we are prohibited from collecting their personal information. For those between the ages of 14 and 17, approval from parents or guardians is required to make a purchase on our website. 

“Proprietor” refers to the legal entity vested with the rightful ownership of the company and its assets.

“Refund” refers to the process by which a consumer receives a monetary reimbursement for a previously purchased product or service. 

“Return” refers to the process by which a consumer returns an item to the vendor for a variety of reasons, such as the item being defective or not matching the seller’s description.

“Surcharge” refers to the additional fees added to the total value of the products being sold. These fees are imposed to offset the processing costs associated with payment handling and product management. 

“Third-party platforms” refer to external payment processors that facilitate the transactions for an e-commerce website’s online sales.

“You” refers to website users, encompassing those who visit the website or engage in purchasing activities.

Accuracy of Product Information

Artem strives to provide accurate and up-to-date product information, but mistakes and omissions may occur. The product images displayed on the website serve only as examples. The actual products may be slightly different in color or appearance compared to the product images featured on the website. We have made every possible effort to guarantee that all colors and images are as accurate as possible to the actual and physical product.

Artem reserves the right to correct any errors or alter any content without prior notification.

Formation of Contract

Please note that neither the Terms and Conditions nor the information presented on the website should be interpreted as offers for purchase. It is essential to understand that a binding contract between us is established only upon the successful delivery of the items to the specified address you provided.

  1. To initiate an online purchase, kindly follow the platform’s guidelines accordingly. Subsequently, you will receive an order confirmation. However, it is important to be aware that receiving an order acknowledgment does not imply automatic approval of your order by our company.
  2. Our acceptance of your order occurs when the items are delivered to the designated delivery address, accompanied by a corresponding email notification.
  3. The contractual coverage solely applies to the items we deliver to you. Please be advised that your order may arrive in multiple parcels and at different times.

Pricing and Payment

Although we work hard to ensure accuracy, there may occasionally be mistakes in the information, descriptions, and pricing on our site. We retain the right to cancel your purchase before delivery if there is a mismatch in the price for a product you have ordered. You may be sure that we will email you as soon as a situation like this arises. If you’ve already paid for your order, our return policy guarantees that you’ll get a complete refund.

Before confirming your purchase, the platform will give you a thorough overview of the expenses, including shipping charges and any applicable value-added taxes (VAT). Please be aware that, unless otherwise specified, our platform only accepts payments in Philippine Pesos.

It is crucial to realize that even after we have confirmed your order, we are not required to complete it if pricing on the platform is incorrectly listed.

To use a payment card when necessary, you must have the appropriate authorization. The card or account in issue must have enough money on it to finish paying us. Please be aware that until payment has cleared, we will not begin shipment. Our chosen payment service provider processes credit card payments; if necessary, they may do a credit check and provide different payment options. Your payment information is neither saved nor accessed by Artem as a result of the payment processing being handled by reputable and trustworthy third-party platforms.

After payment authorization, you confirm that the card is yours, that you are the rightful owner of the card, and that you have the money or credit to pay for the item by clicking the “Checkout” button. Before sending the goods, we could check the payment information you supplied.

All orders are subject to availability and approval. Any order may be rejected or canceled by us at its sole discretion.

Delivery of Purchases

Artem makes every possible effort to speed up the processing and shipping of orders. However, delivery timeframes may vary depending on product availability, your location, and the shipping method you choose.

The estimated delivery times provided are not guaranteed. The delivery times are only estimates. The company is not responsible for any shipment delays induced by external shipping couriers or uncontrollable and unforeseeable circumstances.

You are responsible for providing thorough and accurate shipping information. Artem denies all liability for any losses, damages, or additional costs incurred due to insufficient or incorrect address information.


Artem offers a 14-day return period for eligible products. Please refer to the Return Policy for details on the return procedure, eligibility requisites, and any surcharges or restrictions that may apply. Immediately contact Artem’s customer service department to initiate a return. A must-include are your order information, the cause for the return, and any images or supporting documentation.

After receiving and inspecting the returned item(s), Artem will initiate any applicable refunds to the payment method previously used for the purchase within a reasonable time frame.

If for any reason you have made a purchase error after finalizing your order, please contact our support team immediately. We will do our best to help you in any way possible.

Limitation of Liability

Artem is not responsible for any direct, indirect, subsidiary, or punitive damages occurring out of or related to the utilization of the website or the purchase and use of Artem’s products. Artem makes no express or implied warranties or representations about the quality, commercial, viability, or suitability for a particular purpose.

Refusal of Order

Despite our best efforts to fulfill orders, there may be a small number of exceptional circumstances (such as product shortages or pricing issues) in which we reserve the right to reject an order, even after giving you an order acknowledgment. If we determine that it is necessary to cancel your order, you can be sure that we will promptly refund your payment.

Whether or not the goods have been sold, we now state that we will not be liable to you or any other person if we remove any product from our website. Without incurring any obligation, we also reserve the right to edit or remove any materials or contents that are currently on our site as well as to refuse to process or accept an order.

Intellectual Property

All content on the website, including but not limited to text, images, graphics, logos, and trademarks, is protected by intellectual property laws and is the property of Artem or its respective proprietors. You agree not to use, reproduce, alter, distribute, or exhibit any content without the proprietor’s prior written permission.


At our sole discretion, we reserve the right to update, amend, or modify these Terms without prior notice. Any changes will become effective promptly upon their publication on the website. It is the responsibility of the customer to periodically review the Terms and Conditions for any modifications.

By using Artem’s website and purchasing its products, you confirm that you have read, understood, and concurred with these terms. Kindly contact Artem’s customer service team for any queries or concerns.

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