Return Policy

Artem values your satisfaction and aims to provide you with a seamless online shopping experience.

If, for any reason, you are not completely satisfied with your art supply purchases, you may return the item(s) within 14 days of the purchase date, provided that the item(s) are unused and in its original condition. To initiate a return, please take the following steps:

1. Contact our Customer Service Department
Email our Customer Service Department at

2. Acquire Return Authorization: Our Customer Support Team will provide you with a Return Authorization (RA) number and return instructions.

3. Return the Item(s): Pack the item(s) you wish to return securely and attach the RA number to the package’s exterior. You are responsible for return shipping costs, and for your peace of mind, we recommend using a trackable shipping method.

4. Inspection and Refund: Once our team receives the returned item(s), they will be inspected to ensure they satisfy the return criteria. After a satisfactory inspection, your refund will be processed.


In the event that a customer initiates a chargeback without valid justification, we assert our authority to take necessary legal measures to recover the lost funds along with any associated expenses.


Immediately contact our Customer Support Team if you desire to cancel your order. If the order has not yet been shipped, we will be able to facilitate your request, however, if the order has already been shipped, the above return procedure must be followed.

Please note that certain items may not be eligible for return or refund. In addition, any item(s) showing signs of use, damage, or missing parts may be subject to a partial refund or outright rejection.

Customer Support

For any concerns and inquiries, contact us at our official email address. We are here to assist and provide our valued customers with the finest service possible.

Artem reserves the right to amend this Return Policy at any time. Please refer to our website for the most recent version.

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